Shipping Policy for Biscky’s Pet Supplies

Thank you for choosing Biscky’s Pet Supplies! We want to make your shopping experience as smooth and transparent as possible. Please review our shipping policy below for important information about how your order will be processed and shipped.

1. Shipping Locations

We are pleased to offer international shipping to a variety of locations. Whether you’re located in the United States, Europe, Canada, or anywhere else, we strive to deliver your order promptly. Shipping fees and delivery times may vary depending on the destination.

2. Processing Time

Once your order is confirmed, it will be processed and prepared for shipment. Orders typically ship within 3-5 business days. Please note that the delivery time will depend on your location and shipping method.

3. Shipping Methods and Delivery Time

We offer various shipping options to suit your needs, and shipping times typically range from 10 to 14 business days. Some locations may experience slightly longer delivery times due to customs or other factors outside our control.

• Standard Shipping: Available for most destinations.

• Expedited Shipping: Available for select regions. Please check during checkout for availability.

4. Shipping Costs

We offer free shipping on select items or orders over a certain amount (please check product details or your cart for eligibility). For other locations, standard shipping fees will apply, and the final shipping cost will be calculated at checkout.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number to track your package’s journey. You can track your order directly via the carrier’s website.

6. Shipping Delays

While we do everything we can to ensure timely delivery, certain factors (e.g., weather, customs, high-demand periods) may cause shipping delays. Unfortunately, we cannot be held responsible for delays caused by shipping carriers or customs.

7. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible at contact@bisckypets.com. Orders can only be canceled within 24 hours of purchase. After processing begins, cancellations may not be possible.

8. Lost or Damaged Packages

In the unfortunate event that your package is lost or damaged during transit, please contact us at contact@bisckypets.com. We will assist you with a resolution, which may include issuing a refund or reshipping the item, depending on the circumstances.

9. Incorrect Shipping Information

It is the customer’s responsibility to ensure that all shipping information (e.g., name, address) is correct at checkout. If a package is returned due to incorrect shipping information, the customer will be responsible for the cost of reshipping.

10. Customs & Import Fees

For international orders, customs duties or import taxes may be applied by the destination country. These fees are the responsibility of the customer, and we recommend checking with local customs authorities for further information.

11. Contact Information

If you have any questions or concerns about your order, please feel free to contact us at: Email: contact@bisckypets.com