Refund Policy

Refund & Return Policy – Biscky’s Pet Supplies

At Biscky’s Pet Supplies, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds & Returns

  • You may request a return within 30 days of delivery, subject to the conditions below.

  • Items must be unused, in original packaging, and in the same condition received.

  • Returns are only accepted for defective or damaged items, unless stated otherwise in the product description.

  • Items deemed non-refundable by the supplier cannot be returned. Customers should review product-specific return eligibility before purchasing.

  • Return requests must be initiated after the order is marked as delivered.

2. Return Process

  • To initiate a return, please contact our customer support at contact@bisckypets.com.

  • Once approved, we will provide a return shipping label within 24 hours.

  • Customers must ship the item back to the designated return address provided in the return approval.

  • Items sent back without prior authorization will not be accepted.

3. Return Shipping Costs

  • Most suppliers require the buyer to cover return shipping costs.

  • If an item is defective or incorrect due to our error, we may cover the return shipping cost.

  • The cost of return shipping will be deducted from the refund if the customer is responsible for the return.

4. Refund Processing

  • Once your returned item arrives at the warehouse and is inspected, we will process your refund.

  • Refunds will be issued to the original payment method within 7-14 business days after warehouse inspection.

  • If your return request is approved but you do not return the item, no refund will be issued.

  • If your refund is delayed beyond the standard processing time, please contact us for assistance.

5. Return Limitations

  • Customers are subject to a 5% return rate limit. If this threshold is exceeded, additional return requests may be denied until the rate decreases.

6. Non-Refundable Items

  • The following items are not eligible for refunds:

    • Perishable goods

    • Custom or personalized products

    • Gift cards

    • Items marked as non-refundable by the supplier

  • Partial refunds are not offered (e.g., opened but unused items).

7. Exchanges & Replacements

  • Exchanges are not supported. If you need a different item, size, or color, a new order must be placed.

  • Replacements for defective/damaged items may be sent at our discretion, but customers may be required to return the original item first.

8. Order Cancellations

  • Orders can only be canceled before processing begins. Once an order is in progress, it cannot be canceled.

  • If an order cannot be canceled, customers must wait for delivery and initiate a return if eligible.

9. Special Cases (Lost Packages, Incorrect Address, Customs Fees)

  • Lost Packages: If your package is lost in transit, we will offer a refund or allow you to reorder.

  • Incorrect Address: If the incorrect shipping address was provided at checkout, resolution options depend on the supplier’s policy. Customers may need to reorder the item.

  • Customs & Import Fees: These are included in pricing unless stated otherwise. Customers are responsible for any additional fees that may arise at customs.

For any concerns, please contact us at contact@bisckypets.com. We are happy to assist!